Terms and conditions of sale
Last update: March 30, 2025
Welcome to our website https://piaessentials.ca.
By placing an order or using our services, you accept these terms and conditions. Please read them carefully before finalizing your purchase.
1. Seller identification
Company name: Pia Essentials
Head office address: 2205 Ch. Gémont, Saint-Adolphe-D’Howard, J0T 2B0, QC, Canada
Contact e-mail: [email protected]
2. Products and availability
The products offered for sale on our site are described as accurately as possible. However, errors may occur.
We reserve the right to modify or withdraw a product at any time without notice.
All orders are subject to stock availability.
3. Awards
Prices are quoted in Canadian dollars (CAD), before applicable taxes and delivery charges.
The total amount (including taxes and delivery charges) is displayed before the order is validated.
GST: 739741478 RT0001
QST: 1227363190 IC0001
4. Control
The order is considered accepted once payment has been completed and confirmation sent by e-mail.
We reserve the right to refuse or cancel an order, particularly in the event of suspected fraud, manifest error or availability problems.
5. Payment
Payments are secured via Stripe, PayPal.
We never have access to your full credit card details.
6. Delivery
Deliveries are made in Canada via Canada Post, Purolator.
Estimated delivery times are indicated at the time of ordering, but are not guaranteed.
Delivery charges: Free delivery $100
Average delivery time: 3 to 7 working days
7. Return and refund policy
In accordance with Canadian law, you have the right to an exchange or refund within 15 days of receipt of your order, except for opened personalized, hygiene or cosmetic products.
To request a return :
- Write to us at [email protected]
- Mention your order number and the reason for the return
- The product must be in its original, unused packaging.
Return shipping costs are at the customer’s expense, except in the event of an error on our part.
8. Warranty
Our products benefit from the legal warranty provided by the Civil Code of Quebec (articles 1726 to 1731) and the Consumer Protection Act.
In the event of a defect, we will replace or refund the product in accordance with the law.
9. Limitation of liability
Pia Essentials is not responsible for indirect, consequential or immaterial damages resulting from the use or inability to use products purchased on the site.
10. Personal data
The data collected is processed in accordance with our Privacy Policy.
By placing an order, you agree that we may use your data to process and track the order.
You may also receive marketing communications if you have given your explicit consent (in accordance with the LCAP).
11. Applicable law
These terms and conditions are governed by the laws of the province of Quebec and the applicable laws of Canada.
Any dispute will be submitted to the jurisdiction of the competent courts of this province.
12. Changes to the terms and conditions
We reserve the right to modify these conditions at any time. Changes will be effective as soon as they are published on the site.
13. Contact details
For questions:
📧 E-mail: [email protected]
📞 Telephone: (514) 909-1321